{"id":3450,"date":"2024-07-24T15:18:07","date_gmt":"2024-07-24T15:18:07","guid":{"rendered":"https:\/\/developers-test.one2five.digital\/?post_type=docs&#038;p=3450"},"modified":"2024-09-17T08:37:35","modified_gmt":"2024-09-17T08:37:35","slug":"path-of-review","status":"publish","type":"docs","link":"https:\/\/developers-test.one2five.digital\/?docs=path-of-review","title":{"rendered":"Path of a Review"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-color\">Introduction<\/mark><\/h2>\n\n\n\n<p>Customer reviews on ONE2FIVE follow a structured path: <mark style=\"background-color:var(--base)\" class=\"has-inline-color has-accent-color\"><strong>Submission<\/strong><\/mark>, <strong><mark style=\"background-color:var(--base)\" class=\"has-inline-color has-accent-color\">Verification<\/mark><\/strong>, <strong><mark style=\"background-color:var(--base)\" class=\"has-inline-color has-accent-color\">Moderation<\/mark><\/strong>, <strong><mark style=\"background-color:var(--base)\" class=\"has-inline-color has-accent-color\">Display<\/mark><\/strong>, and <strong><mark style=\"background-color:var(--base)\" class=\"has-inline-color has-accent-color\">Response<\/mark><\/strong>. Each step ensures that reviews are authentic, moderated, and effectively displayed, allowing businesses to engage with customer feedback meaningfully.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-color\">Submission<\/mark><\/h2>\n\n\n\n<p>The review process begins with the <strong><mark style=\"background-color:var(--base)\" class=\"has-inline-color has-accent-color\">Submission<\/mark><\/strong> stage. This step allows customers to submit their feedback on products or services. Users can draft and finalize their reviews, providing flexibility and ensuring that they can refine their thoughts before submission. The platform supports multiple languages, catering to a global audience.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-color\"><strong>Endpoint<\/strong><\/mark><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Endpoint:<\/strong> <strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-color\"><a href=\"https:\/\/developers-test.one2five.digital\/?docs=submission-api\" data-type=\"link\" data-id=\"https:\/\/developers-test.one2five.digital\/?docs=submission-api\">\/data\/submitreview<\/a><\/mark><\/strong><\/li>\n\n\n\n<li><strong>Description:<\/strong> This endpoint allows users to submit their reviews securely.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-color\"><strong>Key Features:<\/strong><\/mark><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Secure Authentication<\/strong>: Reviews are submitted securely, ensuring the integrity of the content.<\/li>\n\n\n\n<li><strong>Flexible Submission<\/strong>: Users can submit drafts and final versions of their reviews.<\/li>\n\n\n\n<li><strong>Comprehensive Feedback Collection<\/strong>: Detailed feedback, including ratings and comments, is collected.<\/li>\n\n\n\n<li><strong>Multi-Locale Support<\/strong>: The platform supports reviews in various languages.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-color\">Verification<\/mark><\/h2>\n\n\n\n<p>After submission, the review enters the <strong><mark style=\"background-color:var(--base)\" class=\"has-inline-color has-accent-color\">Verification<\/mark><\/strong> stage. This process involves authenticating the user&#8217;s identity through a secure email-based system. Verification ensures that only genuine reviews from real customers are published, enhancing the credibility of the platform.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-color\"><strong>Endpoint<\/strong><\/mark><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Endpoint:<\/strong> <strong><a href=\"https:\/\/developers-test.one2five.digital\/?docs=authentication-api\" data-type=\"link\" data-id=\"https:\/\/developers-test.one2five.digital\/?docs=authentication-api\">\/data\/authenticateuser<\/a><\/strong><\/li>\n\n\n\n<li><strong>Description:<\/strong> This endpoint verifies user submissions through a secure email authentication process.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-color\"><strong>Key Features:<\/strong><\/mark><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email-Based Authentication<\/strong>: Users receive a unique link to verify their identity, reducing the chances of fraudulent submissions.<\/li>\n\n\n\n<li><strong>Integrated Email Services<\/strong>: Reliable email delivery ensures that users can easily complete the verification process.<\/li>\n\n\n\n<li><strong>Streamlined Process<\/strong>: Users authenticate only once per submission, making the process user-friendly.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-color\">Moderation<\/mark><\/h2>\n\n\n\n<p>Once verified, reviews undergo <strong><mark style=\"background-color:var(--base)\" class=\"has-inline-color has-accent-color\">Moderation<\/mark><\/strong>. This step involves checking the content for compliance with community guidelines and ensuring that it meets the platform&#8217;s standards for publication. Moderation is crucial for maintaining the quality and trustworthiness of the reviews displayed on the platform.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-color\">Display<\/mark><\/h2>\n\n\n\n<p>Following moderation, reviews move to the <strong><mark style=\"background-color:var(--base)\" class=\"has-inline-color has-accent-color\">Display<\/mark><\/strong> stage. Approved reviews are then retrieved and displayed on websites and client feeds through various means, such as SFTP. Businesses can filter and sort reviews to showcase relevant feedback that aligns with their goals, ensuring that customers see the most pertinent reviews.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-color\"><strong>Endpoint<\/strong><\/mark><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Endpoint:<\/strong> <strong><a href=\"https:\/\/developers-test.one2five.digital\/?docs=review-display\" data-type=\"link\" data-id=\"https:\/\/developers-test.one2five.digital\/?docs=review-display\">\/data\/displayreviews<\/a><\/strong><\/li>\n\n\n\n<li><strong>Description:<\/strong> This endpoint retrieves moderated reviews for display on websites and client feeds.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-color\"><strong>Key Features:<\/strong><\/mark><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Targeted Review Retrieval<\/strong>: Businesses can display reviews specific to a product or service.<\/li>\n\n\n\n<li><strong>Integrated Metrics<\/strong>: Average ratings and total review counts are displayed alongside reviews.<\/li>\n\n\n\n<li><strong>Customizable Display Options<\/strong>: Reviews can be sorted by date, rating, and other criteria, enhancing user engagement.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-color\">Response<\/mark><\/h2>\n\n\n\n<p>The final step in the review journey is the <strong><mark style=\"background-color:var(--base)\" class=\"has-inline-color has-accent-color\">Response<\/mark><\/strong> stage. Here, businesses can manage and respond to reviews, including any external comments. Engaging with customer feedback helps build relationships, address concerns, and demonstrate a commitment to customer satisfaction.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-color\"><strong>Endpoint<\/strong><\/mark><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Endpoint:<\/strong> <strong><a href=\"https:\/\/developers-test.one2five.digital\/?docs=get-review-answers\" data-type=\"link\" data-id=\"https:\/\/developers-test.one2five.digital\/?docs=get-review-answers\">\/data\/get\/reviewanswer<\/a><\/strong><\/li>\n\n\n\n<li><strong>Description:<\/strong> This endpoint manages the retrieval and response to comments associated with reviews.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-color\"><strong>Key Features:<\/strong><\/mark><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Brand-Specific Retrieval<\/strong>: Fetch comments for a specific brand.<\/li>\n\n\n\n<li><strong>Time Frame Filtering<\/strong>: Focus on reviews within a specific time period.<\/li>\n\n\n\n<li><strong>Include Reviews with Answers<\/strong>: Filter reviews that have received responses.<\/li>\n\n\n\n<li><strong>Pagination Control<\/strong>: Manage the number of comments displayed.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-color\">Conclusion<\/mark><\/h2>\n\n\n\n<p>The path of a review on the ONE2FIVE platform is designed to ensure that each review is authentic, moderated, and effectively displayed. By understanding each step in this process, businesses can better manage their online reputation and engage with their customers in meaningful ways.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduction Customer reviews on ONE2FIVE follow a structured path: Submission, Verification, Moderation, Display, and Response. Each step ensures that reviews are authentic, moderated, and effectively displayed, allowing businesses to engage with customer feedback meaningfully. Submission The review process begins with the Submission stage. This step allows customers to submit their feedback on products or services. &#8230; <a title=\"Path of a Review\" class=\"read-more\" href=\"https:\/\/developers-test.one2five.digital\/?docs=path-of-review\" aria-label=\"Read more about Path of a Review\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","inline_featured_image":false,"footnotes":""},"doc_category":[11],"doc_tag":[],"class_list":["post-3450","docs","type-docs","status-publish","hentry","doc_category-knowledge-hub"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/developers-test.one2five.digital\/index.php?rest_route=\/wp\/v2\/docs\/3450","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developers-test.one2five.digital\/index.php?rest_route=\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/developers-test.one2five.digital\/index.php?rest_route=\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/developers-test.one2five.digital\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/developers-test.one2five.digital\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3450"}],"version-history":[{"count":15,"href":"https:\/\/developers-test.one2five.digital\/index.php?rest_route=\/wp\/v2\/docs\/3450\/revisions"}],"predecessor-version":[{"id":3676,"href":"https:\/\/developers-test.one2five.digital\/index.php?rest_route=\/wp\/v2\/docs\/3450\/revisions\/3676"}],"wp:attachment":[{"href":"https:\/\/developers-test.one2five.digital\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3450"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/developers-test.one2five.digital\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_category&post=3450"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/developers-test.one2five.digital\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_tag&post=3450"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}