Authenticity

This document provides detailed information about our approach to maintaining review authenticity and ensuring quality through various moderation practices.

Authenticity

This section will cover our commitment to ensuring the authenticity of customer reviews. It will detail the methods and technologies used to verify and validate user-generated content, ensuring that all feedback is genuine and trustworthy.

Authenticity Policy

The policy outlines what constitutes authentic content on the One2Five platform, including ratings, reviews, questions, answers, and image content. Authentic content is genuine, reliable, and free from fabrication or fraudulent activities.

Key Points:
  • Content must be submitted and pass through moderation.
  • Endorsed/incentivized reviews must be clearly badged.
  • Legacy content must include certain details and pass moderation.

For more details, see the Authenticity Policy.

Moderation

Moderation is a crucial step to ensure content authenticity and compliance with the platform’s guidelines. The moderation process involves reviewing submissions for various issues to prevent inauthentic or inappropriate content.

Moderation Codes

Moderation codes are used to classify and handle issues with submitted content. They ensure that content meets the platform’s standards for authenticity and relevance.

Moderation Codes:
  • GIU – Generally Inappropriate User Input
  • LI – Legal Issues
  • WP – Wrong Product
  • UA – Underaged
  • CS – Customer Service
  • FL – False Language
  • PUX – Product User Experience
  • SPM – Spam
  • SI – Shipping Issue
  • PRF – Profanity
  • IMG – Inappropriate Image Material
  • VAC – Vacuous
  • PII – Personal Identifiable Information
  • CR – Competitor Reference
  • DBA – Directs Business Away
  • URL – Contains URL(s)
  • PRI – Pricing
  • VID – Inappropriate Video Material
Moderation Code Details:
  • GIU – Offensive, derogatory, or discriminatory comments.
  • WP – Content unrelated to the product.
  • CS – Content about customer service rather than the product.
  • PUX – Lack of experience with the product.
  • LI – Legal issues related to the product or client.
  • UA – Reviewer is underaged.
  • FL – Content in an unexpected language.
  • SPM – Duplicate submissions.
  • SI – Shipping-related content.
  • IMG – Inappropriate images.
  • PII – Personal information.
  • CR – Mentions of competitors or their products.
  • DBA – Directs users to another business.
  • PRI – Specific pricing mentioned.
  • PRF – Profanity.
  • VAC – Empty or meaningless content.
  • URL – Includes hyperlinks.
  • VID – Inappropriate video material.
Moderation Code Categories:
  • Red Error Codes – Trigger an email for a new review.
  • Blue Error Codes – Trigger an email for corrections.

For detailed moderation code descriptions and handling procedures, see the Moderation Guidelines.

Assisted Human Moderation

This section will detail our approach to assisted human moderation, emphasizing the role of third-party human moderators. These external moderators work independently of our platform, applying their expertise to review and manage content at their end. By leveraging their skills alongside our automated systems, we enhance the overall accuracy and reliability of our review platform. This dual-layered moderation ensures that content is thoroughly vetted, maintaining the integrity and authenticity of the submissions processed through our system.