Introduction
Customer reviews on ONE2FIVE follow a structured path: Submission, Verification, Moderation, Display, and Response. Each step ensures that reviews are authentic, moderated, and effectively displayed, allowing businesses to engage with customer feedback meaningfully.
Submission
The review process begins with the Submission stage. This step allows customers to submit their feedback on products or services. Users can draft and finalize their reviews, providing flexibility and ensuring that they can refine their thoughts before submission. The platform supports multiple languages, catering to a global audience.
Endpoint
- Endpoint: /data/submitreview
- Description: This endpoint allows users to submit their reviews securely.
Key Features:
- Secure Authentication: Reviews are submitted securely, ensuring the integrity of the content.
- Flexible Submission: Users can submit drafts and final versions of their reviews.
- Comprehensive Feedback Collection: Detailed feedback, including ratings and comments, is collected.
- Multi-Locale Support: The platform supports reviews in various languages.
Verification
After submission, the review enters the Verification stage. This process involves authenticating the user’s identity through a secure email-based system. Verification ensures that only genuine reviews from real customers are published, enhancing the credibility of the platform.
Endpoint
- Endpoint: /data/authenticateuser
- Description: This endpoint verifies user submissions through a secure email authentication process.
Key Features:
- Email-Based Authentication: Users receive a unique link to verify their identity, reducing the chances of fraudulent submissions.
- Integrated Email Services: Reliable email delivery ensures that users can easily complete the verification process.
- Streamlined Process: Users authenticate only once per submission, making the process user-friendly.
Moderation
Once verified, reviews undergo Moderation. This step involves checking the content for compliance with community guidelines and ensuring that it meets the platform’s standards for publication. Moderation is crucial for maintaining the quality and trustworthiness of the reviews displayed on the platform.
Display
Following moderation, reviews move to the Display stage. Approved reviews are then retrieved and displayed on websites and client feeds through various means, such as SFTP. Businesses can filter and sort reviews to showcase relevant feedback that aligns with their goals, ensuring that customers see the most pertinent reviews.
Endpoint
- Endpoint: /data/displayreviews
- Description: This endpoint retrieves moderated reviews for display on websites and client feeds.
Key Features:
- Targeted Review Retrieval: Businesses can display reviews specific to a product or service.
- Integrated Metrics: Average ratings and total review counts are displayed alongside reviews.
- Customizable Display Options: Reviews can be sorted by date, rating, and other criteria, enhancing user engagement.
Response
The final step in the review journey is the Response stage. Here, businesses can manage and respond to reviews, including any external comments. Engaging with customer feedback helps build relationships, address concerns, and demonstrate a commitment to customer satisfaction.
Endpoint
- Endpoint: /data/get/reviewanswer
- Description: This endpoint manages the retrieval and response to comments associated with reviews.
Key Features:
- Brand-Specific Retrieval: Fetch comments for a specific brand.
- Time Frame Filtering: Focus on reviews within a specific time period.
- Include Reviews with Answers: Filter reviews that have received responses.
- Pagination Control: Manage the number of comments displayed.
Conclusion
The path of a review on the ONE2FIVE platform is designed to ensure that each review is authentic, moderated, and effectively displayed. By understanding each step in this process, businesses can better manage their online reputation and engage with their customers in meaningful ways.